Customer relationship management (CRM) is one of the functions more widely delegated to business process outsourcing (BPO), the practice of hiring third-party sources to operate certain aspects of a business. Many companies practice CRM in BPO situations in order to better facilitate relationships with customers on a consistent basis with minimal costs. CRM is also practiced between the company and the BPO provider to help foster a mutually-beneficial business relationship.
This crm tracks down every activity of your agent and helps you assess his performance with a daily productivity score.
Motivate your remote or hybrid teams and keep them connected to the common business goal.
Ensure that your company data is safe and computers are not misused for personal usage.
Utilize daily, weekly, monthly productivity reports to heighten your team’s performance in the long term.